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Any ideas how to troubleshoot this? Interestingly, I uploaded the same template to our own sandbox environment without issue. Below are screenshots of the customer's test environment
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Hi the report doesn't seem to be a out of box one. I would suggest to work with dev to troubleshoot.
This is a custom word template I created from a copy of the out-of-the-box sales invoice template, no development involved. Nonetheless, the same issue occurs with the original layout.
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