Manage users, queues, skills in Dynamics 365 through Web API

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Posted on by Rajashree

Are there any Web APIs available to create, update and delete users, queues, skills and to manage workstreams in Dynamics 365 Customer Service Admin Center?

Please share if any reference documents are available.

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Leah Ju Microsoft Employee on at

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Manage users, queues, skills in Dynamics 365 through Web API

Hi Partner,

Yes, you can.

Please refer to the following Web API Entity Type Reference:

https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/entitytypes?view=dataverse-latest

And you can use the tool(Dataverse REST Builder) to build code easily:

https://github.com/GuidoPreite/DRB
I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah