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Hi There,
Sorry if this is a daft question but I am having issues pulling emails from an exchange online plan 1 account into a queue in Dynamics 365 for customer service to create cases. My server side sync errors give me the following error but i cant find a workflow that is inactive any advice would be greatly appreciated.
Thanks
Gary
Hello Gary，
This 'Workflow must be in published state' is already one warning on your workflow.
I would recommend you to validation all workflow related with incoming mail like mentioned 'pulling emails from an exchange online plan 1 account into a queue' & 'create cases'.
Some similar scenario could be for reference:
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/299048/workflow-error-workflow-must-be-in-published-state?pifragment-97030=1
https://crmfortress.com/2018/06/28/workflow-must-be-in-published-state/
Kind Regards
Johnny Gong
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