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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Status Canceled
Customer experience | Sales, Customer Insights,...
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Email Status Canceled

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Posted on by JGordon2023 5

I forgot to click SEND, as I rarely send emails and selected SAVE AND CLOSE and resolved my case.  I read in our guidelines after-the-fact, that this would cause the emails to be saved as drafts.  How can I get to those emails to send them.  I have about 15 that I worked on before I realized what I had missed!!

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  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Create on-demand workflow to change the status to draft from cancelled then Use Send Email step in Workflow to send mail.

    learn.microsoft.com/.../workflow-processes

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