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Integrate Dynamics 365 for Sale and Zalo OA chat in Vietnam

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Posted on by Truong Dai

Most people use Zalo chat as a communication tool and we want to integrate Dynamics 365 for Sale into this chat application.

This is the connection architecture between Zalo OA and other applications such as Dynamics 365 for Sale as follows. You can get more information at Khám phá | Zalo For Developers

And this is the interaction model between Users using Zalo Chat on mobile devices and Users of CRM applications such as Dynamics 365 for Sale.

I see that ZOA sends events to Business Server Webhook, and I don't know how to develop Dynamics 365 for Sale as Business Server Webhook to receive Events from ZOA. Please help me develop it? Or do I need some design to help me build a Business Server Webhook to receive Events from ZOA

Thanks in advance

Truong Dai

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Haig Liu Microsoft Employee on at

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Integrate Dynamics 365 for Sale and Zalo OA chat in Vietnam

Hi,

Currently, Dynamic 365 sales only integrates with Microsoft owned apps, as far as I know the only one that can integrate with other social platforms is Dynamic 365 customer service.

Also I've seen some solutions that use APIs, but they don't apply to dynamic 365 sales.

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Haig Liu Microsoft Employee on at

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Integrate Dynamics 365 for Sale and Zalo OA chat in Vietnam

In fact, the idea is already there, and if you need this feature, we suggest you ask your colleagues to vote for the idea.

https://experience.dynamics.com/ideas/idea/?ideaid=249149de-062e-eb11-8441-0003ff68a0b0

If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig

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NTD 20 on at

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Integrate Dynamics 365 for Sale and Zalo OA chat in Vietnam

Hi,

Within Power Automate, the HTTP action facilitates calling the POST/GET method within the Zalo OA API.

Naturally, obtaining the access_token is a prerequisite for this operation.

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The sample as below:

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