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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Faltan campos obligato...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Faltan campos obligatorios de correo electrónico

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Posted on by antonella laura sba... 72

Hola, alguien puede ayudarme con lo siguiente:

Tengo configurado un recorrido de cliente que dispara un correo (ambos configurados y en marcha sin errores), el problema es que el correo no se está entregando porque se bloquea por el siguiente error: Faltan campos obligatorios de correo electrónico.

Lo extraño es que el correo está en marcha y sin errores. A alguien más le ha sucedido???

Gracias!

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi antonella,

    It is an error with dynamic content in the Marketing Email.

    Email is missing required fields:

    A required field (such as the subject) contains no value. Usually, this type of error would be found when you error-check the message, but if you are using a dynamic expression on a required filed, then the expression could fail to evaluate for some or all recipients.

    https://learn.microsoft.com/en-us/dynamics365/marketing/insights#blocked-emails 

    You need check all dynamic content in the marketing email:

    learn.microsoft.com/.../dynamic-email-content

  • Antonella Sbardella Profile Picture
    Antonella Sbardella 20 on at

    Hola!! Gracias por tu respuesta. Eso lo entiendo, pero por que puede suceder que si bien el contacto tiene todos los datos/campos de tipo obligatorios completo me devuelva ese error?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Antonella, 

    When you set dynamic content in your marketing emails, these values do not always come from mandatory field values, it can be any field value on the contact.

    So not just mandatory fields, you should also check the values of the fields used in the dynamic content of the marketing email.

    In addition, you can check the content settings for marketing emails, which also have dynamic content value, so you also need to check the values of the fields used on your contacts.

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