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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot create new prod...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Cannot create new products / product families

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Posted on by Josvds 38

We are trying to start using products in our Dynamics 365 environment, but we can't get it to work.

We already created a clean sandbox environment and compared all settings between the sandbox and production environment.

Inside the Sandbox environment we can create products and product families, but inside the production environment we can't.

It looks like to locked on table level or something, but we can't find the root cause of this issue.

What I have checked already:

  • Permissions / Roles for my account are the same on both environments
  • Table settings are the same for both environments
  • Form settings are the same for both environments
  • Created just a simple single app with `product` inside this, but didn't help

Anyone any idea how to find the cause of this?

pastedimage1628776779492v1.png

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Have you checked if the fields have been set as Read-only in the form?

  • Josvds Profile Picture
    Josvds 38 on at

    Thanks for your help.

    Yes, checked it so it looks like to be fine. We also:

    * created a separate app to test with a new app, but this didn't help either. 

    * I'm system administrator so it shouldn't be permissions

    pastedimage1628848559821v1.png

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Since I cannot reproduce your issue in the same scenario, the fields can be unlocked with JavaScript temporarily.

    The JS code snippet is something like:

    function enableFormFields() {
    Xrm.Page.ui.controls.forEach(function (control, index) {
        var controlType = control.getControlType();
        if (controlType != "iframe" && controlType != "webresource" && controlType != "subgrid") {
            control.setDisabled(false);
        }
    });
}

     

    You can also raise a support ticket to MS for further help.

  • Josvds Profile Picture
    Josvds 38 on at

    Thanks, Microsoft confirmed that they have seen our issue and are working on it.

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