Error while qualifying a lead or suspect record

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Since yesterday, we are facing this error while qualifying Lead or Suspect:

Exception Message: An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.

ErrorCode: -2147220715
HexErrorCode: 0x80040315
Error Details: {"ActivityId":"","errorCode":2147746581,"message":"An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.","stacktrace":"","Timestamp":1630991519505}

Activity Id: b6065047-77d6-4f5d-8d25-ffe94ea80b25

Appreciate if someone can advise if what we need to do.

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Nya 29,060 on at

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Hi,

Would you please specify which version of Dynamics you're using?

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New Member 20 on at

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Hello Nya,

We have Microsoft Dynamics 365 CE v 9.0 or 9.1, not certain between this 2.

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Habib Heydarian Microsoft Employee on at

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Hi Brenda, if this problem is still occurring, can you please open a support ticket so we can start debugging this issue? Please file a support ticket using the following link. admin.powerplatform.microsoft.com/

Best.

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