Hi,
We're trying to update a development environment from 10.0.28 to 10.0.30.
66 of the 69 steps passed successfully, the only remaining steps are:
- Update Retail Cloud POS service.
- Update service model's ETW manifest on the machine
- Update service model and hotfix installation info on the machine
All of the steps above relate to the RetailCloudPos service model.
We aren't making use of the RetailCloudPos functionality at all.
The error log reports the following;
[11:01:00.2513] Exception caught when executing step. StepID: [59], StepType: [Update script for service model: RetailCloudPos on machine: xxx], ServiceModel: [RetailCloudPos]
[11:01:00.2513] at Microsoft.Dynamics.AX.AXUpdateInstallerBase.RunbookExecutor.ExecuteRunbookStepList(RunbookData runbookData, String updatePackageFilePath, Boolean silent, String stepID, ExecuteStepMode executeStepMode, Boolean versionCheck, Parameters parameters)
[11:01:00.2513] at Microsoft.Dynamics.AX.AXUpdateInstallerBase.AXUpdateInstallerBase.<>c__DisplayClass30_0.b__0()
[11:01:00.2513] End: [59-Update-RetailCloudPos-xxx]
[11:01:01.6985] The configured package types applicable for machine level auto resume: PlatformOnlyPackage,ApplicationPackage,ApplicationOnlyPackage,PlatAppBinaryHotfixPackage
[11:01:01.6985] Is the package type being applied on the environment applicable for machine-level auto resume?: True
[11:01:01.6985] Checking whether machine level auto resume can be started on machine:xxx, canStartMachineLevelAutoResume: False
[11:01:01.8391] Exception[196609] found.
[11:01:01.8391] There are one or more failed step during the runbook execution, please check the runbook xml and log for more detail
[11:01:01.8391]
[11:01:01.8391] The step 59 failed with the following error:
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] at Microsoft.Dynamics.AX.AXUpdateInstallerBase.AXUpdateInstallerBase.ExecuteParallel(String runbookID, Boolean silent, String updatePackageFilePath, Boolean versionCheck, Parameters param)
[11:01:01.8391] at Microsoft.Dynamics.AX.AXUpdateInstaller.Program.InstallUpdate(String[] args)
[11:01:01.8391] at Microsoft.Dynamics.AX.AXUpdateInstaller.Program.Main(String[] args)
[11:01:01.8391] Exiting with exit code [196609]
Runbook for the 3 steps:
RunbookSteps.xml
So far we've re-run the step numerous times, and tried to update the runbook on the VM to have longer timeouts (although we've been unsuccessful at managing to increase the timeout).
Has anyone encountered this before? Any help or suggestions would be greatly appreciated.
Thanks in advance,
Dan
