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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics Finance Updat...
Finance | Project Operations, Human Resources, ...
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Dynamics Finance Update 10.0.28 > 10.0.30 - Timeout on "Update script for service model: RetailCloudPos"

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Posted on by Dan Kerby 5

Hi,

We're trying to update a development environment from 10.0.28 to 10.0.30.

66 of the 69 steps passed successfully, the only remaining steps are:

  • Update Retail Cloud POS service.
  • Update service model's ETW manifest on the machine
  • Update service model and hotfix installation info on the machine

All of the steps above relate to the RetailCloudPos service model.

We aren't making use of the RetailCloudPos functionality at all.

The error log reports the following;

[11:01:00.2513] Exception caught when executing step. StepID: [59], StepType: [Update script for service model: RetailCloudPos on machine: xxx], ServiceModel: [RetailCloudPos]
[11:01:00.2513]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.RunbookExecutor.ExecuteRunbookStepList(RunbookData runbookData, String updatePackageFilePath, Boolean silent, String stepID, ExecuteStepMode executeStepMode, Boolean versionCheck, Parameters parameters)
[11:01:00.2513]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.AXUpdateInstallerBase.<>c__DisplayClass30_0.b__0()
[11:01:00.2513] End: [59-Update-RetailCloudPos-xxx]
[11:01:01.6985] The configured package types applicable for machine level auto resume: PlatformOnlyPackage,ApplicationPackage,ApplicationOnlyPackage,PlatAppBinaryHotfixPackage
[11:01:01.6985] Is the package type being applied on the environment applicable for machine-level auto resume?: True
[11:01:01.6985] Checking whether machine level auto resume can be started on machine:xxx, canStartMachineLevelAutoResume: False
[11:01:01.8391] Exception[196609] found.
[11:01:01.8391] There are one or more failed step during the runbook execution, please check the runbook xml and log for more detail
[11:01:01.8391] 
[11:01:01.8391] The step 59 failed with the following error:
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391] The step execution time exceed the timeout value specified: 10min
[11:01:01.8391]    at Microsoft.Dynamics.AX.AXUpdateInstallerBase.AXUpdateInstallerBase.ExecuteParallel(String runbookID, Boolean silent, String updatePackageFilePath, Boolean versionCheck, Parameters param)
[11:01:01.8391]    at Microsoft.Dynamics.AX.AXUpdateInstaller.Program.InstallUpdate(String[] args)
[11:01:01.8391]    at Microsoft.Dynamics.AX.AXUpdateInstaller.Program.Main(String[] args)
[11:01:01.8391] Exiting with exit code [196609]

Runbook for the 3 steps:

RunbookSteps.xml

So far we've re-run the step numerous times, and tried to update the runbook on the VM to have longer timeouts (although we've been unsuccessful at managing to increase the timeout).

Has anyone encountered this before?  Any help or suggestions would be greatly appreciated.

Thanks in advance,

Dan

I have the same question (0)
  • huijij Profile Picture
    huijij 19,811 on at

    Hi Dan,

    Please be patient and wait for others who have such experience to answer, by the way, deploy a new system will save time and avoid many errors.

  • Deepak Agarwal Profile Picture
    Deepak Agarwal 8,602 on at

    Unfortunately there are not much help on Dev environments, if a dev deployed with older update version and kind of old, than best to take your code backup (preferable to checkin in repo) and redeploy a new environment with latest update.

  • Mariano Gracia Profile Picture
    Mariano Gracia on at

    I once had problems with retail and this post helped me a lot:Microsoft Dynamics 365 Finance | Update Error: GlobalUpdate script for service model RetailServer

  • Dan Kerby Profile Picture
    Dan Kerby 5 on at

    Hi Harry,

    Thank you for the reply.

    That's a shame to hear.  Is this a process that often happens with dev environments? Or is it just because it's too far behind in terms of versions now?

    Kind regards,

    Dan

  • Dan Kerby Profile Picture
    Dan Kerby 5 on at

    Hi Judy,

    Thank you for the response.

    Is this a process that you often have to use for dev environments? Or do upgrades normally work fine?

    Kind regards,

    Dan

  • Dan Kerby Profile Picture
    Dan Kerby 5 on at

    Hi Mariano,

    Thank you for the link.  I stumbled across that yesterday as well and tried the script, unfortunately it didn't make any difference to the update.

    Kind regards,

    Dan

  • Deepak Agarwal Profile Picture
    Deepak Agarwal 8,602 on at

    Hi Dan,

    This is not something which happens too frequently. Dev box comes with limited resources and all in one box. Btw its not that struggle to rollout new dev box as it may sound.

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