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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Tracking from ou...
Customer experience | Sales, Customer Insights,...
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Email Tracking from outlook for fowarded emails in Sales 365

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Posted on by Danielle DuMontier

When an email is tracked in Outlook through the dynamics 365 app and that email is replied to or forwarded from Outlook, it is not tracking in the Dynamics 365 Sales CRM.  

How do I ensure that all email chains get tracked completely.  

-Danielle

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Email Tracking from outlook for fowarded emails in Sales 365

    Hi Danielle DuMontier,

    The following links may be helpful to you:

       

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