web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Getting error only when trying to add a Field Service Portal

(1) ShareShare
ReportReport
Posted on by 14
 

I receive this error below when trying to add a Field Service Portal but all the other Dynamics 365 portals work -- I even tried to make another test environment and it gives me the same error. Based on my theory its missing the Field Service Apps Portal Anchor which I don't know how to retrieve; I've reached out to Support and they just provided me on instructions on how to delete the portal and reinstall it. 

 

{
/Id/: /a2dd6d9d-0880-4315-afde-6420622ffb43/,
/Name/: /Field Service Client Portal/,
/Created/: /3/10/2024 7:17:44 PM/,
/PackageUniqueName/: /msdyn_FieldServicePowerAppsPortalAnchor/,
/PortalUrl/: /https://fieldserviceportal-zhkme.powerappsportals.com/,
/TenantId/: /3fa295fc-9634-4654-8d08-6d4e877b04bc/,
/CrmEditUrl/: /https://ecotechcrm.crm.dynamics.com//,
/EnvironmentName/: /EcoTech ERP/,
/EnvironmentId/: /4930bd98-60b0-e6a0-99cd-9d6da18fe30b/,
/CrmInstanceId/: /3c0d1c3b-bc29-4d92-8971-d1398b94461f/,
/Status/: /StateConfigured/,
/CrmGeo/: /NAM/,
/PackageName/: /msdyn_FieldServicePowerAppsPortalAnchor[LCID:1033]/,
/PackageId/: /4cbd04bd-6c34-495f-9e95-5b35ac6af38a/,
/Lcid/: /1033/,
/PortalType/: /PowerPortal/,
/HostNames/: /fieldserviceportal-zhkme.powerappsportals.com/,
/CustomHostNames/: //,
/WebsiteId/: /90f4b6ec-b424-4f21-80f6-6a550785ca21/,
/Subdomain/: /fieldserviceportal-zhkme/,
/PackageStatus/: /InstallFailed/,
/ApplicationType/: /Trial/,
/TrialExpiringInDays/: /90/,
/SuspendedPortalDeletingInDays/: /97/,
/PortalOwnerId/: /750dde8f-470f-4df9-92fd-ab79c6a4497a/,
/TimeOfSuspension/: null,
/EIStatus/: null,
/EIUrl/: null,
/IsPowerPages/: true,
/MultiTenantPortalUrl/: /https://fieldserviceportal-zhkme.prod-us-il0108-1.nam.powerappsmtportals.com/,
/PortalRuntimeVersion/: /9.5.10.42/,
/SiteVisibility/: /private/,
/EarlyUpgradeOn/: false,
/LastUpdated/: /2024-03-10T19:31:40/,
/CrmApplicationId/: /ea3a87ea-efb6-4c37-9e60-92005537755b/,
/IsNewDataModel/: false,
/IsDeveloperWebsite/: false,
/IsV5BootstrapedModel/: false,
/PortalExpirationTime/: /2024-06-08T19:17:31/,
/MultiTenantPortalStatus/: /Configured/,
/DLPPolicyEvaluationResults/: {
/disableAnonymousAccessInPowerPages/: /False/
},
/ErrorId/: null,
/CategoryBrowse/: {
/State/: true,
/Reason/: //
},
/CategoryDeleteAllowed/: {
/State/: true,
/Reason/: //
},
/CategoryOperationAllowed/: {
/State/: true,
/Reason/: //
},
/PPACStatus/: /StateConfigured/
}

 
I have the same question (0)
  • Dengliang Li Profile Picture
    Microsoft Employee on at
    Hi,
     
    I encountered the same problem as you in my testing.
    I got errors in Field Service trial environment as well as in Sandbox environment.
    Unfortunately, removing and re-adding still doesn't work.
    You can try adding it with a different browser.
     
    Best Regards,
    Dengliang Li
     
  • Zay EcoTech Profile Picture
    14 on at
    Yea I've tried all of that as well and reached out to Microsoft support with no luck from them. 
  • JM-15101816-0 Profile Picture
    6 on at
    I appear to be on the same journey.   "Field Service Apps Portal Anchor" is my next viable option.   I have tried both the delete the app from the make.powerpages site as well as completely eliminating the environment.... nothing different.  I am wondering if this is somehow connected to the Customer Experience or the Find my Service Tech app.  
  • Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    Can you be more specific about what the error is?
    Not sure if this link is useful, but you can refer to try it out

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • JM-15101816-0 Profile Picture
    6 on at
    Here is a Notion that has some more of my Journey - maybe others can try some and get different ideas and better document the process...

    Field Service Cert (notion.site)
     
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 55 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans