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Cleared deposit not showing on the bank reconciliation statement

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I am using Microsoft Dynamics 2015. I applied two cash receipts to two difference invoices from two different customers. However when I was doing bank reconciliation, only one line (sum of two receipts) instead of two lines was showing in the "Deposits/Transfers" section. Since total amount was correct, I cleared the deposit. The bank account is reconciled. However this cleared deposit didn't show on bank reconciliation statement after I printed it out. The strange thing is the total cleared amount of "Deposit" section was correct but that deposit was missing. Since one cleared deposit was missing, why was the total cleared amount still correct?

Any idea? Thank you for your help.

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RE: Cleared deposit not showing on the bank reconciliation statement

We've had multiple issues with bank recs not working...cleared transactions not appearing and uncleared transactions having been ghost marked as cleared. It takes a developer to go in and "release" these.