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Service | Customer Service, Contact Center, Fie...
Answered

External Logout Enabled set to True but doesn't log user out of external identity provider

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We have a portal that uses an external identity provider to authenticate users. We have the site setting Authentication/OpenIdConnect/OpenId_1/ExternalLogoutEnabled set to true. When the user logs out of the portal they get logged out. However if they click sign in, they are immediately signed in without having to authenticate. We want the sign out button to also sign them out of the external identity provider causing the user to authenticate every time they sign in. I thought this site setting achieves this, but it is not working?

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  • Verified answer
    Shunsuke Yoshinaga Profile Picture
    Microsoft Employee on at

    Hi,

    Essentially, this setting should work as you expect it to.

    Therefore, there may be a problem with your settings, etc.

    There is a possibility that the Post logout redirect URL is not set correctly.
    You may also need to check the settings on the ID provider side if necessary.

    docs.microsoft.com/.../configure-openid-provider

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