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Dynamics 365 Community / Forums / Customer Service forum / Knowledge Articles sea...
Customer Service forum

Knowledge Articles search not working on Unified Interface - Reference panel grid.

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Posted on by vijaykiran 90

Hi, 

Server version: 9.1.0000.0299

This was working earlier.

We have a Knowledge Base search control on Reference Panel grid. It has auto suggestions turned ON and shows knowledge articles based on a field. This is OOTB configuration. However, it doesn't give search results now . It shows following message. We are unable to fix even after following the steps in the link : 

Search results could not load as one or more quick find view columns are missing in the configuration. Please contact your administrator.

For more details on KB search quick view dependency, see – link
Categories:
Knowledge Management
I have the same question (0)
  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    If this was broken after an update, no changes has been made on your end, working on other environments (with a different version), recommend to spin a trial & verify the OOB instance behavior.

    Finally open a MS support ticket to get assistance about known bug, workaround & tentative hotfix date.

  • indlad Profile Picture
    indlad 450 on at

    Hi Vijaykiran,

    I see this is very old post hope you got solution to this. Did you solve this? The KB search workes fine on Classic view but shows the above message in UCI.

    Regards,

    Dan.

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