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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / JScript error - Help n...
Customer experience | Sales, Customer Insights,...
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JScript error - Help needed

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Posted on by William Bradley 175

Hi, users are getting an error when creating a new 'Portal Comment' (ADX entity) in D365.  I need help troubleshooting/resolving this.  ANy feedback is welcome and appreciated - thanks!  

The error is a script error OnLoad:

pastedimage1587406582635v2.png

Here is Error Log:
TypeError: Cannot read property 'web' of undefined
at initialize (soprissystems.crm.dynamics.com/.../adx_portalcomment_form.js:3:98)
at mp.executeFunction (soprissystems.crm.dynamics.com/.../app.js
at mp.execute (soprissystems.crm.dynamics.com/.../app.js
at up._executeIndividualEvent (soprissystems.crm.dynamics.com/.../app.js
at up._executeEventHandler (soprissystems.crm.dynamics.com/.../app.js
at Object.execute (soprissystems.crm.dynamics.com/.../app.js
at O._executeSyncAction (soprissystems.crm.dynamics.com/.../app.js
at O._executeSync (soprissystems.crm.dynamics.com/.../app.js
at O.executeAction (soprissystems.crm.dynamics.com/.../app.js
at t.dispatch (soprissystems.crm.dynamics.com/.../app.js

Here are Form Properties:
pastedimage1587406547434v1.png

Here is the web resource code it points to:

function initialize()
{
if ( Xrm.Page.ui.getFormType() == 1 && ( Xrm.Page.context.client.getClient() === Xrm.ClientName.web || Xrm.Page.context.client.getClient() === Xrm.ClientName.mobile ) ) {

//Set the default value for direction code as Outgoing for Web Client.
if ( Xrm.Page.getAttribute( "adx_portalcommentdirectioncode" ).getValue() != null ) {
Xrm.Page.getAttribute( "adx_portalcommentdirectioncode" ).setValue( 2 );
}

//Set From lookup field with the value based on current user.
Xrm.Page.getAttribute( "from" ).setValue( [{ id: Xrm.Page.context.getUserId(), name: Xrm.Page.context.getUserName(), entityType: "systemuser" }] );

//Set To Lookup field value based on the Query String parameters passed from Case form.
var parameters = Xrm.Page.context.getQueryStringParameters();

if ( parameters["partyid"] != null && parameters["partyname"] != null && parameters["partytype"] != null ) {
var entityTypeName = null;
if ( Xrm.Page.context.client.getClient() === Xrm.ClientName.web ) {
var entityTypeCode = parseInt( parameters["partytype"], 10 );
entityTypeName = Xrm.Internal.getEntityName( entityTypeCode )
}
else
{
entityTypeName = parameters["partytype"];
}
Xrm.Page.getAttribute( "to" ).setValue( [{ id: parameters["partyid"], name: parameters["partyname"], entityType: entityTypeName }] );
}
}
}

  • William Bradley Profile Picture
    William Bradley 175 on at
    RE: JScript error - Help needed

    I am now looking to set the value of the "To" field onLoad of Portal Comment, if the Regarding Case "Contact" lookup contains data.  Do you happen to have an example of a function I can use for this?  

  • William Bradley Profile Picture
    William Bradley 175 on at
    RE: JScript error - Help needed

    Thanks. I used this code and it seemed to solve the Script error issue.

    function initialize()

    {

    if ( Xrm.Page.ui.getFormType() == 1 && ( Xrm.Page.context.client.getClient().toLowerCase() === "web" || Xrm.Page.context.client.getClient().toLowerCase() === "mobile" ) ) {

    //Set the default value for direction code as Outgoing for Web Client.

    if ( Xrm.Page.getAttribute( "adx_portalcommentdirectioncode" ).getValue() != null ) {

    Xrm.Page.getAttribute( "adx_portalcommentdirectioncode" ).setValue( 2 );

    }

    //Set From lookup field with the value based on current user.

    Xrm.Page.getAttribute( "from" ).setValue( [{ id: Xrm.Page.context.getUserId(), name: Xrm.Page.context.getUserName(), entityType: "systemuser" }] );

    //Set To Lookup field value based on the Query String parameters passed from Case form.

    var parameters = Xrm.Page.context.getQueryStringParameters();

    if ( parameters["partyid"] != null && parameters["partyname"] != null && parameters["partytype"] != null ) {

    var entityTypeName = null;

    if ( Xrm.Page.context.client.getClient().toLowerCase() === "web" ) {

    var entityTypeCode = parseInt( parameters["partytype"], 10 );

    entityTypeName = Xrm.Internal.getEntityName( entityTypeCode )

    }

    else

    {

    entityTypeName = parameters["partytype"];

    }

    Xrm.Page.getAttribute( "to" ).setValue( [{ id: parameters["partyid"], name: parameters["partyname"], entityType: entityTypeName }] );

    }

    }

    }

  • Verified answer
    Marco.P Profile Picture
    Marco.P 2,405 on at
    RE: JScript error - Help needed

    Hi,

    take a look a this:

    community.dynamics.com/.../portal-comment-typeerror-cannot-read-property-web-of-undefined

     

    Try replace Xrm.ClientName.web

    with 

    Xrm.Page.context.client.getClient() === "Web"

    or better since Xrm.Page is deprecated

    Xrm.Utility.getGlobalContext().client.getClient()==="Web"

    https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/xrm-utility/getglobalcontext/client

    Hope it helps,

    Marco

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