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Some of the emails which are already in Outlook are not created in dynamics 365.
Detailed error:
An unknown error occurred while receiving email through the mailbox "DRINGND WG: Kundennummer 541517 - WBG Wohnstift Betriebsgesellschaft". The owner of the associated email server profile eMobility Eskalation has been notified. The system will try to receive email again later.
Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147220955 exception.
Do you know what is the issue here?
Hi Andreea,
It's an external email ?
Have you mention this configurations as shown in this link ?
https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/set-incoming-outgoing-email-synchronization?view=op-9-1
Try to follow this link and tell us if it's ok for you
Hope that's helpful for you
Please mark the answer as verified if that's helpful for you
Else,
If the fisrt Link does not helpful for you, This link explains you how to prevent the error that you have.
learn.microsoft.com/.../exception-appears-server-side-sync
Hello,
My error code ends with 5 not 6 and I don't have any workflow or plugin to run on the email records...
Yes can be external emails or internal. I am not configuring myself the options for exchange server, so I can't change the options/properties.
I think that the emails are not approved, if you don't have the security role that permit you to approuve mail boxes, then you cannot activate the mailboxes
Under review
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