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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Mail integration proce...
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Mail integration processing issues

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Posted on by andreea_sararu 15

Some of the emails which are already in Outlook are not created in dynamics 365.

Detailed error: 

An unknown error occurred while receiving email through the mailbox "DRINGND WG: Kundennummer 541517 - WBG Wohnstift Betriebsgesellschaft". The owner of the associated email server profile eMobility Eskalation has been notified. The system will try to receive email again later.

Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147220955 exception.

Do you know what is the issue here?

  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,498 Super User 2024 Season 2 on at
    RE: Mail integration processing issues

    Hi Andreea,

    I think that the emails are not approved, if you don't have the security role that permit you to approuve mail boxes, then you cannot activate the mailboxes

  • andreea_sararu Profile Picture
    andreea_sararu 15 on at
    RE: Mail integration processing issues

    Hello,

    Yes can be external emails or internal. I am not configuring myself the options for exchange server, so I can't change the options/properties.

  • andreea_sararu Profile Picture
    andreea_sararu 15 on at
    RE: Mail integration processing issues

    Hello,

    My error code ends with 5 not 6 and I don't have any workflow or plugin to run on the email records...

  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,498 Super User 2024 Season 2 on at
    RE: Mail integration processing issues

    Else,

    If the fisrt Link does not helpful for you, This link explains you how to prevent the error that you have.

    learn.microsoft.com/.../exception-appears-server-side-sync

  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,498 Super User 2024 Season 2 on at
    RE: Mail integration processing issues

    Hi Andreea,

    It's an external email ?

    Have you mention this configurations as shown in this link ? 

    https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/set-incoming-outgoing-email-synchronization?view=op-9-1

    Try to follow this link and tell us if it's ok for you 

    Hope that's helpful for you

    Please mark the answer as verified if that's helpful for you 

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