Business process error when creating new chat widget in omnichannel admin.

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Posted on by Asabix

Hi All,

I experience the following error when I try to create a new chat widget in omnichannel. The error occurs when I click the save button. Please see the screen shot below.

Please can someone kindly help.

Thank You

Asabix

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Nishant Rana 11,320 Microsoft Employee on at

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RE: Business process error when creating new chat widget in omnichannel admin.

If the solutions are already installed and error still occurs please refer the below resolution

docs.microsoft.com/.../troubleshoot-omnichannel-customer-service
Asabix on at

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RE: Business process error when creating new chat widget in omnichannel admin.

Thanks for your responses. The problem was as a result of not enabling a chat channel for omnichannel. I was able to get it to work after enabling chat, Facebook and SMS channels for the relevant environment.

Thanks so much for your inputs.
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ashish12 3,079 on at

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RE: Business process error when creating new chat widget in omnichannel admin.

Hi,

assign yourself Omnichannel security roles.

Reinstall the channels from solutions.

Then If needed, Open a ticket with MS Support.

Thanks
Nishan on at

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RE: Business process error when creating new chat widget in omnichannel admin.

It would appear that you did not provision Omnichannel. Please follow documentation to provsion Omnihcannel on your Org:

docs.microsoft.com/.../omnichannel-provision-license
Asabix on at

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RE: Business process error when creating new chat widget in omnichannel admin.

Thank You Lu Hao.
LuHao 40,876 on at

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RE: Business process error when creating new chat widget in omnichannel admin.

Hi Asabix,

I would recommend you raise a support ticket to get help from the Microsoft team.