Error: Can't create reminders for some customers

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Posted on by Rasmus

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Hi,

Could anyone give me a hint to why this happens? The customers seems to be set up properly and they have a Reminder Terms Code set.

I will have to go through the settings again I suppose, but I havn't had this problem before...

Thank you.

Kind regards

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Dynamics 365 Business Central

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Jun Wang 7,710 Super User 2025 Season 1 on at

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Error: Can't create reminders for some customers

Hi Rasmus, I'm happy the issue has been sorted out. All 3 answers have been marked.

Jun
Rasmus 163 on at

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Error: Can't create reminders for some customers

Hi,

Thank you for all the input. I wanted to mark all three answers as suggested answers but it won't let me :)

There was just a small setup error with an incorrect account.

Kind regards
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YUN ZHU 81,754 Super User 2025 Season 1 on at

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Error: Can't create reminders for some customers

Hi, it is recommended to first check whether the Reminder Terms Code on the Customer Card is empty?

Hope this helps as well.

Thanks.

ZHU
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Jun Wang 7,710 Super User 2025 Season 1 on at

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Error: Can't create reminders for some customers

generally you need to check the below

reminder terms setup

customer card

customer ledger entries

data filters

my suggestions would be go over those setup and compare with other customers,

test in sandbox and create transactions that ensure a reminder should be created for the troubleshooting
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Gerardo Rentería Ga... 17,674 Most Valuable Professional on at

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Error: Can't create reminders for some customers

Hi

I hope this can help you, and give you some hints.

https://community.dynamics.com/forums/thread/details/?threadid=88a5ffdc-2b41-4a5a-af1d-340dba385a70

Best regards

Gerardo