FTI to customer: Tokens for Email(To) output. email address with purpose Invoice was not found.

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Posted on by Kristina K

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Background

I have created a free text invoice with a word template. The invoice can be created in pdf and saved.

Now I want the invoice to be able to post it to the customer contact addrees. The address is setup with the purpose of Invoice.

Still I get this error message

Tokens for Email(To) output.email address with purpose Invoice was not found.
I am trying to find out where to look for to solve this part.

Can anyone provide any guidance of information to take a look at

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Kevin Xia Microsoft Employee on at

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Hi,

To resolve the issue, you can follow these steps:

Make sure that the customer contact record has a valid email address associated with the purpose of "Invoice". Verify that the email address is correctly entered and saved in the contact's email field.

Check the contact's communication details and ensure that the purpose of "Invoice" is selected for the email address. If it is not available, you may need to add the purpose in the Contact Information Setup form.

Ensure that the email address field on the free text invoice template is correctly mapped to the appropriate field in the contact record. Double-check the field mapping settings in the Word template design.

Validate that the account used in the free text invoice has the correct primary contact assigned to it. The primary contact should have the email address with the purpose of "Invoice".

Run a synchronization or data refresh process to update the contact information. This ensures that any recent changes made to the contact details are reflected in the system.

Best regards,

Kevin

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Prem Kumar Bachu 3,418 on at

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Hi Kristina,

Ensure below configurations are correct.

1) Email address and purpose in customer contact information. You can try by removing existing line and adding again.

2) Print Management configuration.

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Alireza Eshaghzadeh 14,839 Super User 2026 Season 1 on at

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Hi Kristina,

Do you use business document? do you apply Electronic reporting destination?

If yes, you can use mapping from the configuration and use mapping for customer email address-

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Kristina K 270 on at

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Hello!

What am I missing in here for the binding part?

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Alireza Eshaghzadeh 14,839 Super User 2026 Season 1 on at

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Hi Kristina,

Yes, The error message means that the mapping model has not binding for AccountNum:

Please use Model/Customer/AccountNum on your model that has binding:

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