Can't assign a license

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Posted on by Shanester

Greetings,

We have Sales Enterprise, and recently we had our tech guy purchase Customer Service Professional. I already have the Sales license assigned to myself, but when I went to assign the Customer Service license to myself, I got an error message:

"You can't assign licenses that contain these conflicting services: Dynamics 365 for Sales, Dynamics 365 for Customer Service Pro. Review the services included with each license, and try again."

What does this mean? What are "conflicting services"?

Thanks,
Shane.

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Community Member Microsoft Employee on at

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RE: Can't assign a license

Hi,

This is caused by licenses conflict; you can refer to this post:

Conflict when assigning Application Licenses - Dynamics 365 General Forum Community Forum

You can try to use Base license and Attach License to solve this problem:

Base licenses:

Dynamics 365 Sales Enterprise

Dynamics 365 Sales Professional

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Professional

Dynamics 365 Field Service

Dynamics 365 Project Operations

Attach Licenses:

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong