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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can't assign a lic...
Service | Customer Service, Contact Center, Fie...
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Can't assign a license

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Posted on by Shanester 37

Greetings,

We have Sales Enterprise, and recently we had our tech guy purchase Customer Service Professional. I already have the Sales license assigned to myself, but when I went to assign the Customer Service license to myself, I got an error message:

"You can't assign licenses that contain these conflicting services: Dynamics 365 for Sales, Dynamics 365 for Customer Service Pro. Review the services included with each license, and try again."

What does this mean? What are "conflicting services"?

Thanks,
Shane.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    This is caused by licenses conflict; you can refer to this post:

    Conflict when assigning Application Licenses - Dynamics 365 General Forum Community Forum

    You can try to use Base license and Attach License to solve this problem:

    Base licenses:

    Dynamics 365 Sales Enterprise

    Dynamics 365 Sales Professional

    Dynamics 365 Customer Service Enterprise

    Dynamics 365 Customer Service Professional

    Dynamics 365 Field Service

    Dynamics 365 Project Operations

    Attach Licenses:

    pastedimage1627023524626v1.jpeg

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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