D365 Omnichannel Data privacy

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Posted on by David Rumel

Hello,

Does anyone know where and how D365 CE processes the data generated in chat? So are they only processed in the EU tenant even if they come from Asia or does this go worldwide?
Is it possible to read this somewhere?

Greetings
David

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Steve Zhao2 on at

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RE: D365 Omnichannel Data privacy

Hi David Rumel,

There aren't doc mentions about where the data is generated. The only thing to know is that you can view the chat history in the Conversation entity:

Viewing Chat History with a Customer in Microsoft Omnichannel - Carl de Souza

If you are interested with this, you could raise a ticket to get help from the Microsoft Support.