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Customer Service forum

Customer Service Portal - Action Buttons Question/Need Help

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Hi All,

Got a little problem which we would like to fix before we go live with our portal. Now I'm not the most experienced when it comes to editing or even creating portals so it surprising I got one to its current stage.

Now the question I have is about hiding a button when viewing a resolved case compared to an open case.

Open Case Buttons

Screen-Shot-2018_2D00_04_2D00_16-at-21.34.09.png

Closed Case Buttons

Screen-Shot-2018_2D00_04_2D00_16-at-21.33.54.png

How can I hide the Request Case Cancellation for only the resolved case?

Kind Regards,

Michael

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