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Finance | Project Operations, Human Resources, ...
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Print Management Conditional Settings not working

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Posted on by 62
Hi, I am configuring the Accounts Receivable free text invoice print management settings. My goal is to ensure that any Free Text Invoices associated with customer accounts lacking an email address are sent to an internal email address. Meanwhile, Free Text Invoices linked to the customer accounts with an email address marked /Customer - Invoice/ should be sent directly to the customer. This isn't working as intended and is always using the default setting and sending to the internal email address.
 
In my default setting, I have set it up so it sends to an internal email account:
 
 
For the Conditional Setting, I have set it up if the Customer's email address is not blank and the purpose is /Email - Customer Invoice/, the Free Text Invoice should be sent to the customer's email address.
 
 
However, despite this configuration, the system persists in using the default setting, even when the customer account has an email address labeled /Email - Customer Invoice/.
I have the same question (2)
  • Guy Terry Profile Picture
    28,941 Moderator on at
    Can we get a screenshot of the Range tab of the Select you have created on the conditional settings
  • MS-29042149-0 Profile Picture
    62 on at
    Screenshot of the range tab below:
     

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