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I'm trying to uninstall a Managed solution within a Sandbox. The solution was for a Contact Center that we no longer use. Nothing appears when I view dependencies on the solution, so it should be good to uninstall. However, in both times that I have tried to uninstall the solution, it fails with a runtime error (will usually happen about 15-20 minutes after beginning the uninstall process).
One weird behavior that keeps happening is that even though the uninstall fails, which is stated when I view the Sandbox solution history, the solution will disappear from the Solutions menu. All the components from that Solution are still published within our sandbox CRM, but I'm now unable to access that Solution even though the delete failed.
I've had to restore our Sandbox 3 times now so that I can get the Contact Center solution to appear again after the failed uninstall attempt.
How can I successfully uninstall the managed Solution without causing a runtime error (how can I reduce the runtime of the uninstall), and has anyone else had this weird behavior where a solution disappears even though it failed to delete?
Thanks for the feedback!
Hi snoek,
The solution will disappear from the Solutions menu. All the components from that Solution are still published within our sandbox CRM.
You can check if there are other managed/hosted solutions or active layers on these components
You can refer to the following link, know how to check solution layer and remove unmanaged solution:
https://learn.microsoft.com/en-us/power-apps/maker/data-platform/solution-layers
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DAnny3211
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Daniyal Khaleel
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Abhilash Warrier
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Super User 2025 Season 2
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