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Issue regarding Schedule Board -- Accurate timing

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Posted on by Shilpi 145

Scenario:


We developed an application for Field Service. In this application, we have a job order process, where users can create a job for a client and for a time period. Regarding the time period, we customized the date fields ta Date Start and Date End to get the data like the Start date of Job and Finish date of Job. In these two fields, we have both Date and Time.
When a user tried to add the resources for this job from schedule board, Start Date and Finish Date are not coming as given dates in Job order form means Timings are incorrect.
We want both date and time in the Job Order form and Schedule Board are the same.
Could you please help us how to resolve the issue.

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at
    RE: Issue regarding Schedule Board -- Accurate timing

    Hi Shilpi,

    Please check the Schedule Boards Time format. Also, it would be great if you can share some screenshots.

    Thanks

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Issue regarding Schedule Board -- Accurate timing

    Can you share some screenshots to illustrate your issue - from you description I don't understand what date fields you customized and what you're trying to achieve. Thanks.

  • Shilpi Profile Picture
    Shilpi 145 on at
    RE: Issue regarding Schedule Board -- Accurate timing

    We are using OOB Schedule board

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Issue regarding Schedule Board -- Accurate timing

    "We developed" means you use standard Field Service or you built something yourselves? Can you clarify the issue for me? Which entity did you customize - work order, resource requirement or booking and why did you have to modify the standard fields, i.e. what did they not do?

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