Announcements
No record found.
Hi all,
I have set up an O365 trial tenant with Dyamics 365 Customer engagement trial subscription. I have got 1 global admin and two users. Both of the users have D365 licence assigned to them.
My problem is:
1) Users cannot log in to D365.
2) Admin cannot see those two licenced users in the enabled, disabled, pending approal users lists
3) Users cannot see customer service app after accessing D365 default page.
Hi partner,
Please check the following points.
a.Are they administrators?
b.Did you configure security role form them in D365?
c.Did you add them to security group in O365?
https://support.microsoft.com/en-us/help/3210340/you-encounter-an-error-trying-to-sign-in-to-dynamics-365-online
https://www.youtube.com/watch?v=nJb_y5OSu7M
https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles
Regards,
Leo
Could you share a screen of you admin.powerplatform.microsoft.com ? It is possible to connect an organization to a security group, and that could cause an issue to sync inn to Dynamics for users
Hi there,
A) Users aren't administrators
B) Didn't configure any security group either in O365 or D365.
Please refer to photo.
1)The first photo is from the groups of admin account
2) Groups of the user account.
Here's it.
No security group configured.
Did you create a support ticked with Ms yet?
Probably a simple fix, but hard to tell when I don't see everything :)
DM me on Twitter with login if you want me to have a look.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Travis South 54
Syed Aqib Raza 40
ParthPatel249 35
