Skip to main content

Notifications

Customer Service forum
Unanswered

Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Posted on by Microsoft Employee

Hi all,

I have set up an O365 trial tenant with Dyamics 365 Customer engagement trial subscription. I have got 1 global admin and two users. Both of the users have D365 licence assigned to them.

My problem is:

1) Users cannot log in to D365.

2) Admin cannot see those two licenced users in the enabled, disabled, pending approal users lists

3) Users cannot see customer service app after accessing D365 default page.

7635.png

Logged in as user

  • thomasjs Profile Picture
    thomasjs User Group Leader on at
    RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

    Did you create a support ticked with Ms yet?

    Probably a simple fix, but hard to tell when I don't see everything :)

    DM me on Twitter with login if you want me to have a look.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

    Hi there,

    Here's it.

    No security group configured.

    4353.png

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

    Hi there,

    A) Users aren't administrators

    B) Didn't configure any security group either in O365 or D365.

    Please refer to photo.

    1)The first photo is from the groups of admin account

    4331.png

    2) Groups of the user account.

    2514.png

  • thomasjs Profile Picture
    thomasjs User Group Leader on at
    RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

    Could you share a screen of you admin.powerplatform.microsoft.com ? It is possible to connect an organization to a security group, and that could cause an issue to sync inn to Dynamics for users

    pastedimage1589963301491v2.png

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

    Hi partner,

    Please check the following points.

    a.Are they administrators?

    b.Did you configure security role form them in D365?

    c.Did you add them to security group in O365?

    pastedimage1589962954243v1.png

    https://support.microsoft.com/en-us/help/3210340/you-encounter-an-error-trying-to-sign-in-to-dynamics-365-online

    https://www.youtube.com/watch?v=nJb_y5OSu7M

    https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles

    Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans