Dynamics 365 user cannot login in to Dynamics 365 Customer Service

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi all,

I have set up an O365 trial tenant with Dyamics 365 Customer engagement trial subscription. I have got 1 global admin and two users. Both of the users have D365 licence assigned to them.

My problem is:

1) Users cannot log in to D365.

2) Admin cannot see those two licenced users in the enabled, disabled, pending approal users lists

3) Users cannot see customer service app after accessing D365 default page.

Logged in as user

All responses (5)

Answers (0)

thomasjs User Group Leader on at

Like (0)

Report

RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Did you create a support ticked with Ms yet?

Probably a simple fix, but hard to tell when I don't see everything :)

DM me on Twitter with login if you want me to have a look.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Hi there,

Here's it.

No security group configured.
Community Member Microsoft Employee on at

Like (0)

Report

RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Hi there,

A) Users aren't administrators

B) Didn't configure any security group either in O365 or D365.

Please refer to photo.

1)The first photo is from the groups of admin account

2) Groups of the user account.
thomasjs User Group Leader on at

Like (0)

Report

RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Could you share a screen of you admin.powerplatform.microsoft.com ? It is possible to connect an organization to a security group, and that could cause an issue to sync inn to Dynamics for users
LeoAlt 16,329 on at

Like (0)

Report

RE: Dynamics 365 user cannot login in to Dynamics 365 Customer Service

Hi partner,

Please check the following points.

a.Are they administrators?

b.Did you configure security role form them in D365?

c.Did you add them to security group in O365?

https://support.microsoft.com/en-us/help/3210340/you-encounter-an-error-trying-to-sign-in-to-dynamics-365-online

https://www.youtube.com/watch?v=nJb_y5OSu7M

https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles

Regards,

Leo