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Hello, hoping someone can help. We are setting up Finance Credit Memos in NAV 2016. When we try to Issue the Finance Credit Memo, we get the following error message: G/L Account does not exist. Identification fields and values: No.="
It looks like there is a missing account, but I'm not sure to look. We can see the Finance Credit Memo in the Issued section, but the error comes up again when we try to email or print.
Any suggestions would be welcomed. Thank you.
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Hi Chris, Suresh, we ran the debugger and found that in the Customer Posting Group, we needed to add a valid account for the "Additional Fee Account". It is working now. Thanks so much again for your help! Kind regards, Anne.
Check the Invoicing Rounding Account on the Customer Posting Group and also check the Sales VAT Account or Sales VAT Unreal Account on VAT Posting Setup.
The debugger should help you to identify which account it is looking for, '' means in NAV error message it does not have a value or blankjavascript:void(0);
Hi Chris,
Thank you for your help. I checked the Vendor Posting Groups and the Customer Posting Groups and made sure there was a valid account in the Service Charge Account Column. The thing is, when I select Finance Charge Memo Test to print or when I select Finance Charge Memos to print, the Memo actually prints, but when I choose to print from Finance Charge Memo or Issued Finance Charge Memos, I get the error message: The G/L Account does not exist. Identification fields and values: No.="
I'm just starting to use MS NAV and am not sure why there are so many different choices to select a function, and each one bring up a different view of the function. For example, the difference between two of the choices above, is the letter "s", one works, but the other doesn't. It's a bit confusing for me.
I will try to enable the debugger now to see if I can find the issue. But the error message doesn't even provide an No. to look at .. just quote marks. Would you happen to know what " means in a NAV error message? It might help me narrow down my search. Thank you again for your help. Kind regards, Anne.
Hi,
Using the search, search for Vendor Posting Groups and click to open your lists of Vendor Posting Groups and ensure the appropriate accounts are setup here and you don't see your account No. listed.
You also may want to check Customer Posting Groups and General Posting Setup to make sure there are no valid accounts listed there either.
Try enabling the debugger to determine what G/L acc. no. creates the error
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