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Customer experience | Sales, Customer Insights,...
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Kingsway Soft Data Migration - Entitlement entity error with Status

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I have to migrate entitlements records from On-premise to an online environment. While moving using SSIS/Kingsway soft, I am getting below error when I am trying to move entitlement from On-premise to Online with Status field populated-

CRM service call returned an error: You can't set an entitlement to the Expired state when it is in draft state. Active entitlements automatically expire when their end date passes.

If I just move entitlement record without status, then entitlement record is getting created in Draft status and I am again getting the same error while updating it's status.

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  • Suggested answer
    meelamri Profile Picture
    13,216 User Group Leader on at

    Hi,

    I'm not going to answer your question directly, but I think it's the first step towards an answer that could help you.

    I think you need to take into consideration the life cycle of an Entitlement Record: 


    pastedimage1613636494454v1.png

    Take a look to this example provided by kingswaysoft. The blog explains how to migrate Quotes records: 

    http://www.kingswaysoft.com/blog/2016/08/16/Migrate-Quote-From-One-Dynamics-CRM-System-to-Another

    Good Luck !

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