web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Kingsway Soft Data Mig...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Kingsway Soft Data Migration - Entitlement entity error with Status

(0) ShareShare
ReportReport
Posted on by Sachin Dev Gupta

I have to migrate entitlements records from On-premise to an online environment. While moving using SSIS/Kingsway soft, I am getting below error when I am trying to move entitlement from On-premise to Online with Status field populated-

CRM service call returned an error: You can't set an entitlement to the Expired state when it is in draft state. Active entitlements automatically expire when their end date passes.

If I just move entitlement record without status, then entitlement record is getting created in Draft status and I am again getting the same error while updating it's status.

I have the same question (0)
  • Suggested answer
    meelamri Profile Picture
    meelamri 13,218 User Group Leader on at

    Hi,

    I'm not going to answer your question directly, but I think it's the first step towards an answer that could help you.

    I think you need to take into consideration the life cycle of an Entitlement Record: 


    pastedimage1613636494454v1.png

    Take a look to this example provided by kingswaysoft. The blog explains how to migrate Quotes records: 

    http://www.kingswaysoft.com/blog/2016/08/16/Migrate-Quote-From-One-Dynamics-CRM-System-to-Another

    Good Luck !

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 101 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 83

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans