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Customer experience | Sales, Customer Insights,...
Suggested Answer

Field Service Mobile App (Woodford)

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Posted on by 50

Hey Guys,

I recently started the configuration of the Field Service Mobile app in Woodford. Currently I'm trying to configure the Work Order default form, and altough it seems that I can add my custom fields to the form in the Woodford solution, when I publish it it doesn't show me the changes. Of course I enabled the custom fields in the entity setting. Also I saved and published the modifications. It shows in the Woodford but not on my Mobile App. I have the administrator security setting, so it can't be a problem either. 

Also it's interesting when I removed a default field, which was by deafult on the form the changes appeared also on my mobile application. I couldn't find documentation or questions here in the community which would tackle my problem. 

I hope someone can help me. It seems like it could be a bug, but there's also a possibility that I'm missing some kind of configuration step maybe.

Documentations I checked: https://community.dynamics.com/365/fieldservice/b/d365fieldservicecloudfronts/posts/how-to-display-custom-entity-in-d365-field-service-mobile-app

https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-app-configuration-customization

https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-configure

I did look at more documentation in the past two days, recently these were the ones I read.

Thanks!

I have the same question (0)
  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    Are you updating the correct woodford project? There should be one microsoft project and one custom project.

    Check to see if your custom project has a higher priority than the Microsoft project priority?

  • szkvorcs Profile Picture
    50 on at

    Yes, I already checked it, this is not the problem unfortunately..

    Thank you for the suggestion

  • Fubar Profile Picture
    2,761 on at

    I haven't done one in a long time - I think there used to be a either a different form that is being used rather than the one directly of work order (from memory possibly under bookable resource booking or some similar entity), or there are 2 form types/modes on work order and you need to edit the other one.

  • Community Member Profile Picture
    on at

    I think there is a bug and someone of developers made a mistake probably. It is a common thing during the discovery stage when people make small mistakes with big consequences. I think you should learn thoroughly your discovery phase of project and find some vulnerabilities there. I think it will tell you a lot

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