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Record URL(Dynamic) creates wrong url of the task

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Posted on by David Choi

Hello,

I created a workflow which should send an email automatically to the owner of the task, when a new task record is created or assigned to the new owner.

The workflow itself is working, but the direct url of the task is somehow wrong.

The 'Record URL(Dynamic)' creates this sort of a link:

crmserver01:80/crmserver01/main.aspx?etc......

But the direct url of our CRM is: crmserver01.domain.com/crmserver01

When I copy the part of the generated URL "main.aspx?etc..." into the working direct url, I will directed to the record of the created task.

Basically this manually adjusted url is working:

crmserver01.domain.com/.../main.aspx

I made a custom url field, which the Record URL(Dynamic) should be generated there and for the email I placed the custom url field.

Any advice how do I fix this? Many thanks!

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ajyendra 1,738 on at

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Hi,

Can you show Hyperlink and WorkFlow settings

As my Hyperlink format is like

<hyperlink><name>Click here</name><value>{Record URL(Dynamic)(Create (Email))}</value></hyperlink>

Compare with this . Is that same as mine

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David Choi 20 on at

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Hi,

thank you for your response,

my hyperlink in the workflow process looks like this;

<hyperlink><name>Click click here</name><value>{Record URL(Dynamic)(Task)}</value></hyperlink>

The workflow works and generates the link, but the prefix of the link is wrong and not working as mentioned.

instead of crmserver01.domain.com, it only generates the crmserver01/crmserver01/main.aspx..... with the wrong prefix url.

If I replace the crmserver01 with the correct domain url, the generated url will direct me correctly to the created task record.

My workflow looks like this

- Update Custom Record URL field

-- update from "Record URL(Dynamic)(Task)"

- Wait until Task:Custom Record URL contains data then

-- Send email ntoficiation when a task has a owner

--- with the hyperlink code above

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ajyendra 1,738 on at

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Which crm version you are using?

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David Choi 20 on at

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Version 1612 (8.2.1.176) (DB 8.2.1.176) on-premises

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erhan.keskin 2,253 on at

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Is this discussion related to yours?

community.dynamics.com/.../745859

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erhan.keskin 2,253 on at

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Is this discussion related to yours?

community.dynamics.com/.../745859

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David Choi 20 on at

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Hi Erhan,

it sounds similiar, but I don't think it's the same issue. My code for the hyperlink almost look the same.

I tried both codes:

<hyperlink><name>Please click here</name><value> {Record URL(Task)}</value></hyperlink>

and

<hyperlink><name>{Subject(Task)}</name><value>{Record URL(Dynamic)(Task)}</value></hyperlink>

Both give me the not working url "crmserver01:80/crmserver01/main.aspx...."

It would work when the CRM generates the url "crmserver01.domain.com/crmserver01/main.aspx...", but it doesn't.

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erhan.keskin 2,253 on at

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Thanks David. Not sure if i understand what you are doing there.

Let me tell what i did and saw;

- I added a hyperlink by clicking "Insert Hyperlink" button

- Typed the text in the "Text to display" box

- Provided the URL in the "URL" box by selecting "Record URL(Dynamic)" option on the right pane

- It showed the text like this;

<hyperlink><name>[name i typed]</name><value>{[name i typed]Task-{Record URL(Dynamic)}}</value></hyperlink>

Regards,

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David Choi 20 on at

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Yes, this is what I exactly did.

Some how the CRM url is not right. I don't know why.

In the browser while I'm in the crm, it says "crmserver01.domain.com". I can connect to the crm with the same url.

But the crm generates the url "crmserver01:80/...." for the direct record.

Maybe because of wrong configuration of the crm url, I don't know where to check and can't find the setting for it.

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erhan.keskin 2,253 on at

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But you say "I made a custom url field, which the Record URL(Dynamic) should be generated there and for the email I placed the custom url field."

Why wouldn't you insert an Hyperlink as i described above? Populating the link into a field and using the field to generate an hyperlink may cause it?

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