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Service | Customer Service, Contact Center, Fie...
Answered

Hololens 2 Video Quality with RemoteAssist -> Teams

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Posted on by 7

Hi all,

Maybe somebody can help me with this:

We use RemoteAssist on the Holoens 2 and Teams on the remote site.
Is it possible to get the maximum video quality of 1080p30 via RemoteAssist and Teams?

(Yes, WLAN/Internet bandwidth should be good enough  >500MBit )

Thanks.

Best regards,
Frank 



I have the same question (0)
  • Verified answer
    Yoshika Suzuki Profile Picture
    on at

    Cite from the following site.

    docs.microsoft.com/.../requirements

    When using Dynamics 365 Remote Assist on HoloLens, a minimum of 1.5 Mbps up/down is required for peer-to-peer HD-quality video calling with resolution of HD 1080p at 30 fps. In general, when more bandwidth is available, quality and usage will increase to deliver the best experience. For optimal peer-to-peer HD-quality video calling with resolution of HD 1080p, 4-5 Mbps up/down is required. However, in some circumstances, even 4-5 Mbps up/down does not guarantee 1080p video calling at full quality. Circumstances include using HoloLens (first gen).

  • FrankHoffmann Profile Picture
    7 on at

    Thanks for the answer, so I would assume that the quality will not be reduced by the Teams client nor the Azure server infrastructure if there is enough network bandwidth available.

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