Workflow is stuck on pending

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Posted on by CU21081026-5

HI guys,

When I try to submit the PO the workflow is get stuck on Pending . and I check the batch job history I found the error show in 2nd SS.

error - Microsoft.Dynamics.Ax.Xpp.ErrorException: Exception of type 'Microsoft.Dynamics.Ax.Xpp.ErrorException' was thrown.
at Dynamics.Ax.Application.SysWorkflow.internalFault(WorkflowContext _workflowContext, String _user, String _faultMessage) in SysWorkflow.internalFault.xpp:line 42
at Dynamics.Ax.Application.SysWorkflow.fault(WorkflowContext _workflowContext, String _user, String _faultMessage) in SysWorkflow.fault.xpp:line 32
at Dynamics.Ax.Application.SysWorkflowQueue.dispatch(Guid _affinity) in SysWorkflowQueue.dispatch.xpp:line 181
at Dynamics.Ax.Application.SysWorkflowQueueTask.Run() in SysWorkflowQueueTask.run.xpp:line 11
at Dynamics.Ax.Application.BatchRun.runJobStaticCode(Int64 batchId) in BatchRun.runJobStaticCode.xpp:line 54
at Dynamics.Ax.Application.BatchRun.runJobStatic(Int64 batchId) in BatchRun.runJobStatic.xpp:line 13
at BatchRun::runJobStatic(Object[] )
at Microsoft.Dynamics.Ax.Xpp.ReflectionCallHelper.MakeStaticCall(Type type, String MethodName, Object[] parameters)
at BatchIL.taskThreadEntry(Object threadArg)

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André Arnaud de Cal... 294,233 Super User 2025 Season 1 on at

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Workflow is stuck on pending

Hi Dipesh,

What exact record are you referring to?
CU21081026-5 32 on at

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Workflow is stuck on pending

Hi Andre,

What if someone delete the record from the production How can I solve the error?

thanks you
André Arnaud de Cal... 294,233 Super User 2025 Season 1 on at

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Workflow is stuck on pending

Hi Dipesh,

I have seen such issue before where data was manually deleted in a production environment, trying to remove workflow messages for some reason. Do you know if some attempts were done in this environment?

You can check for valid settings and check if the data is stored correctly. My last troubleshooting around AX2012 workflows is a long time ago. You might check if there are correct records in all related tables. Start with checking the contents of the table SysWorkflowMessageTable and WorkflowTrackingStatusTable. These are used for the workflow instance.