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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot choose Email Te...
Customer experience | Sales, Customer Insights,...
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Cannot choose Email Template

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Posted on by 475Topeka 60

Dear Community,

We are encountering the issue that users no longer have the option of choosing a Marketing Email Template when creating a Marketing Email.

they are taken directly into a new blank Email.

(This behavior started happening after the last update.)

Only those with the System Administrator role can still choose a Template.

We have already opened a ticket with Microsoft.

I am wondering if anyone else has encountered this issue? Were you able to solve it on your own?

Many thanks.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Cannot choose Email Template

    Hi Topeka,

    It's glad that your problem has been solved.

    Please kindly mark as verified to close the thread if you had found any answer helped, it would be greatly appreciated.

    Regards,

    Clofly

  • Suggested answer
    475Topeka Profile Picture
    475Topeka 60 on at
    RE: Cannot choose Email Template

    It worked!!! I added the privilege for my users and they can now choose templates.

    Many thanks!

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Cannot choose Email Template

    Hi Topeka,

    Please take answer in following thread as reference and try to check whether it could solve your problem:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/374982/marketing-email-templates-disappeared-when-creating-new-email

    Regards,

    Clofly

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