Hi Experts,
Can you please explain the steps of up-gradation of USD version in CRM Version 1612 (8.2.2.112) (DB 8.2.2.112) on-premises.
The current version of USD managed solution (UiiForMicrosoftDynamicsCRM2011) is 3.4.0.556, we want to make it to the latest version. Is there going to be any impact post-up-gradation of the USD solution?
Regards
Amit Kumar Rath
Thanks Praveen, it rellay helped.
Hi Amit,
USD Solution Components(entities) do not really have relationship with any of CRM entity except for User I believe. By design we do not expect any impact on existing implementations with solution upgrade and USD client upgrade accordingly. If you want to be confident you can always test it first in your lower environments making a copy of your org.
Please start a support case with Microsoft if you encounter any issues.
Praveen T
D365 Support Engineer
Microsoft Corporation
Hi Praveen,
Thank you for the response. Is there going to be any impact post-up-gradation of the USD solution in any of the CRM components?
Hi Amit,
Follow this documentation and upgrade your USD related Solutions by choosing the "Unified Service Desk - Upgrade" Import package.
docs.microsoft.com/.../upgrade-unified-service-desk-solution
Also, Please update the Unified Service Desk client app to the latest v4.1.1.1319 by downloading from here www.microsoft.com/.../details.aspx
Praveen T
D365 Support Engineer
Microsoft Corporation
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