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Suggested answer

Default Email Body is blank

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Posted on by 401 User Group Leader

Hi everyone,

I selected Default Email Body on Report Selection - Sales and on Document Layouts but the Email Body is still blank. Can someone advise what is missing, please?

Please see the screenshots below for more information.

pastedimage1661824812195v1.png

pastedimage1661824843334v2.png

pastedimage1661824893421v3.png

pastedimage1661824918128v4.png

Thank you for any insights,

Alex

  • DUGUE Profile Picture
    DUGUE 62 on at
    RE: Default Email Body is blank

    Hi Alex, Not sure you have received any response yet.

    So, few steps need to be processed :

    pastedimage1666271078640v4.png

    Copy the existing report + export + modify this copy + save it + import it

    pastedimage1666271247254v6.png

    pastedimage1666271303390v7.png

    Hope this will help

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,081 Super User 2024 Season 1 on at
    RE: Default Email Body is blank

    I am using the same steps as you, but I am getting the expected result.

    Go to the Custom report layout and select the particular layout you are using for email, and then Run the report from there, and check if there is any output coming.

  • Alexandra Horbatenko Profile Picture
    Alexandra Horbatenko 401 User Group Leader on at
    RE: Default Email Body is blank

    Yes, the Document Sending Profile looks correct.

  • Alexandra Horbatenko Profile Picture
    Alexandra Horbatenko 401 User Group Leader on at
    RE: Default Email Body is blank

    Nitin, By Email Layout, do you mean the selection list under Custom Report Layouts - 1306 Sales - Invoice? Which one is the correct one for default email body, please? I tried different ones but no changes to the email message.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,081 Super User 2024 Season 1 on at
    RE: Default Email Body is blank

    Also please check Document Sending profile card should be like this.

    pastedimage1661829994828v1.png

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,081 Super User 2024 Season 1 on at
    RE: Default Email Body is blank

    Hi,

    Please check the email layout you selected has something to print, check it manually.

    Thanks.

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