web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

Unable to create Case record for specific User Role

(0) ShareShare
ReportReport
Posted on by 15

While creating Case Records, few plugins will be triggered. 

In our scenario, when I create a case record, custom plugin will assign the record to particular user based on the CaseSubType Field. 

The logged in user is able to create case for all CaseSubTypes except few. When particular CaseSubType is selected. I am getting the below error.

Exception Message: Principal with id 19780aab-6237-e911-90f0-00155d5de174 does not have ReadAccess right(s) for record with id 9bb72a6b-fffa-4fd2-b318-9356ece26106 of entity incident.

ErrorCode: -2147187962
HexErrorCode: 0x80048306

ErrorDetails:
0: incident
1: 9bb72a6b-fffa-4fd2-b318-9356ece26106
2: 112
3: ReadAccess
4: 19780aab-6237-e911-90f0-00155d5de174
5: 8
ApiExceptionSourceKey: Step/Microsoft.Crm.Extensibility.ImageRetrievalStep
ApiStepKey: 84b9d1cb-3e30-11db-b951-000cf1fe02ff
ApiDepthKey: 1
ApiActivityIdKey: 6c9147eb-d2fc-4c6b-8989-3ddde5992050
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMessageName: unManagedIdsAccessDenied
ApiExceptionHttpStatusCode: 403

HelpLink: go.microsoft.com/.../

Activity Id: 6b9c7040-3e03-4f80-be78-807d6cf15993

Using this error I couldn't find which plugin is causing the issue. And also I couldn't see any traces on Plugin-Tracelog.

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: Unable to create Case record for specific User Role

    Hello,

    Check what user has "19780aab-6237-e911-90f0-00155d5de174" id - that should give you an answer.

    Also, I would recommend checking the "Business Rules" of the "Entity" scope.

  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at
    RE: Unable to create Case record for specific User Role

    Hi Yuvaraj Thangavel,

    According to error code 0x80048306 this should be a permission-related issue, please check whether the user has corresponding permissions:

    8473.pastedimage1670205155125v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 125

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 101 Super User 2025 Season 2

#3
Erin Lubben Profile Picture

Erin Lubben 57

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans