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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics GP closes wit...
Finance | Project Operations, Human Resources, ...
Answered

Dynamics GP closes with no error message

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Posted on by Bob Harrison 807

After I log into Dynamics GP, the program will just close with no error messages. It usually closes before it fully loads or during the first thing I try to do. When I log back in it will show that I am already logged in and have to delete that session.

It seems that if I don't touch my mouse during loading it will work, but if I even move the mouse at all during loading I will have the problem.

We are on version 18.5.1596 (2022 year-end) It has been doing this for several versions.

GP is installed on workstation and connects to SQL database on server.

I am using Windows 10.

We have 3 other users and they do not have this issue.

Does anyone have any idea why this would happen?

Categories:
Microsoft Dynamics GP
  • Verified answer
    Bob Harrison Profile Picture
    Bob Harrison 807 on at
    Dynamics GP closes with no error message
    Finally found the cause of the error.
    My homepage had some KPIs. One of the reports was corrupt. Removing that report fixed the issue.
     
    Thanks for all of the suggestions.
  • Kantilal Mistry Profile Picture
    Kantilal Mistry 295 on at
    RE: Dynamics GP closes with no error message

    Hi Bob,

    We had similar issue last week and turnout to be .Net Framework 3.5,4,4.6 service pack update as it failed to applied. Therefore applied the update manually. So far we have not noticed similar issue since.

    Thanks

    Kanti

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Dynamics GP closes with no error message

    Rename your GP directory, then run a Repair against it in Control Panel. This will give you a copy of the GP directory with all folders and files, minus any third party products, customizations, VBA or modified forms/reports.

    Test to see if you can successfully launch GP using this 'new' GP directory. If you can, then try adding back these other items, starting with modified forms and reports dictionary files, testing after each one is added, to see if and when the issue of GP closing returns.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,928 Most Valuable Professional on at
    RE: Dynamics GP closes with no error message

    Look in the event viewer to see what the error is.

    Temporarily remove all customisations and ISV products. 

    Let us know what you find.

    David 

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Dynamics GP closes with no error message

    You probably have a corrupt dll in your GP addins folder.

    Try renaming your entire GP program folder and then copy GP program folder from a computer that does not have this issue?

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