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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Using the same email m...
Customer experience | Sales, Customer Insights,...
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Using the same email more twice in an automation

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Posted on by Janak Dhokia 20

Hello,

I have an automation running in which I want to send out email reminders to anyone that didn't register for an event.

I get errors when trying to use the same email more than once. Is there any way around this?

Currently, I'm having to duplicate emails which is not a very streamlined approach.

Thanks

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Janak,

    What automation  you are using?

    Could you share details of the error?

  • Janak Dhokia Profile Picture
    Janak Dhokia 20 on at

    Hi Leah,

    See attached screenshot. I am using a 'customer journey'. When adding the same email more than once somewhere in the automation it gives me an error saying I can't do this.

    Surely if you're setting up a simple reminder request this should be possible?

    Thanks,

    Janak

  • Janak Dhokia Profile Picture
    Janak Dhokia 20 on at

    pastedimage1656065366292v1.png

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Janak,

    In fact, it is not one error, is one warning.

    Even though with warning notification, customer journey will still be able to go live and run well. 

    Or you can set up a recurring journey: https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns#set-up-a-recurring-journey 

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