web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / The ledger transaction...
Microsoft Dynamics AX (Archived)

The ledger transaction type Sales order revenue for account XY cannot be reversed

(0) ShareShare
ReportReport
Posted on by Community Member

Hey Guys,

Issued a credit note to the wrong customer account.  What's the best way to reverse it out?

When I tried to reverse under Customer Transactions - System gave me the following error message:

"The ledger transaction type Sales order revenue for account XY cannot be reversed"

Thanks,

Best Regards,

Pal

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Pravasti AK Profile Picture
    Pravasti AK 2,985 on at

    Hi,

    Please try creating reverse sale order.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Pal,

    You need to correct this by adjusting the sales order again. Just create another credit note based on the one that you created before.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Hi Kavitha, thanks for your support!

    Best Regards,

    Pal

  • Community Member Profile Picture
    Community Member on at

    Hi Ludwig, thanks for your support!

    Best Regards,

    Pal

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Dráb Profile Picture

Martin Dráb 4 Most Valuable Professional

#1
Priya_K Profile Picture

Priya_K 4

#3
MyDynamicsNAV Profile Picture

MyDynamicsNAV 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans