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Finance | Project Operations, Human Resources, ...
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Process automation - Match supplier invoice lines with product receipts

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Posted on by 106

Hi,

We are having an issue with the "Match supplier invoice lines with product receipts" process automation/background process - it has been working well for many months but now it is not. The feature was disabled and then re-enabled and now no matter what we try, we can not get it to pick up new invoices (that are the same as previous ones that had worked) - I can see the polling batch job is running and the "Automatically match supplier invoice lines with product receipts" batch job is generated and executing with no errors.

All of our AP parameters are the same as they were before. We have tried many things, re-initialising the process automations etc but nothing is working.

I saw another post around batch limit where the poster suggested that it may be timing out trying to process old invoices that it's not getting to the new ones but there was no further detail on a solution.

Does anyone have any ideas? Our next step is to raise a support case with Microsoft

Many thanks

leddy

  • leddy365 Profile Picture
    106 on at
    RE: Process automation - Match supplier invoice lines with product receipts

    Thanks Andre, we did raise a support case and restarting the AOSs fixed the issue :)

  • André Arnaud de Calavon Profile Picture
    293,207 Super User 2025 Season 1 on at
    RE: Process automation - Match supplier invoice lines with product receipts

    Hi Leddy,

    Have you checked if the batch jobs still have correct batch tasks set up? If this is the case, then indeed I would recommend creating a ticket for Microsoft Support.

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