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Dynamics 365 Community / Forums / Finance forum / credit card fee on pay...
Finance forum

credit card fee on payments

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Posted on by 448

Hello Everyone,

I have a scenario where customer has an Invoice for 100USD, if he chooses to pay this using a credit card he is liable to pay 2% extra on the Invoice amount which is 102 USD.

Complexity is that credit card company collects the fee from us for the whole payment i.e., for 102 USD and that becomes 2.04 USD. 2 USD is collected from customer during the payment and 0.04USD to has to be paid by the company.

Any ideas on how to handle this scenario are much appreciated.

 I tried configuring using method of payment and payment fee. If method of payment chosen is CC, it automatically adds up 2% fee on the Invoice value. I have got to put the payment amount as only 100 USD here so that payment fee of 2 USD will need to be charged to the customer. Also, the 2 USD which is charged as fee is showing up as an open balance for customer. I again used "deductions" function to settle this open 2 USD.

Finally, the 0.04 USD that has to be paid by the company has to be calculated separately and handled. Any thoughts on this is much appreciated.

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi,

    Do you want to charge the customer the exact amount of the fees that is 2.04 USD?

    From a business perspective: Why don't you make use of a 3% fee, state it in your terms of contract with the customer and make some additional money from that? Trying to charge the customer the exact amount of the fees might require an adjustment and I would try to avoid such a modification simply by charging a percentage that fully covers all fees.

    Would that be an applicable workaround?

    Best regards,

    Ludwig

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