web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / 9.0.10.10->Update R...
Customer experience | Sales, Customer Insights,...
Answered

9.0.10.10->Update Roll up(9.0.10.10) fails on V9 ON premise version

(0) ShareShare
ReportReport
Posted on by FDatabase 5

we installed V9.0.9.4 on premise service update succesfully and tested the same .It had no issues.When i try to install the 9.0.10.10(KB4521749) UI got updated but DB is not getting updated.

Got the below error,The RibbonDiff(7014debc-0ea4-e911-911b-005056b1f3b6) component cannot be deleted because it is referenced by 1 other components.but when we checked in the code we are not able to retrieve the same

12:24:18| Error| Applying database updates to organization with name = DevMaint Id=f403fca9-e982-e511-9285-005056ba7096 failed with Exception:
Microsoft.Crm.CrmException: Error in Action: Bin\Microsoft.Crm.SE.DatabaseActions.dll:Execute on attempt 3. System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Microsoft.Crm.Tools.ImportExportPublish.ImportRibbonsException: Ribbons import: FAILURE ---> Microsoft.Crm.CrmException: The RibbonDiff(7014debc-0ea4-e911-911b-005056b1f3b6) component cannot be deleted because it is referenced by 1 other components. For a list of referenced components, use the RetrieveDependenciesForDeleteRequest.
at Microsoft.Crm.ObjectModel.SolutionPreDeleteHandler.PreDeleteCheck(ExtensionEventArgs e, Object sender)
--------------------------------------------
12:24:18| Error| Installer Complete: OrganizationDBUpdateInstaller - Error encountered
12:24:18| Error| Exception occurred during Microsoft.Crm.Tools.Admin.OrganizationDBUpdateInstaller: Error.ActionFailed Microsoft.Crm.Tools.Admin.InstallDatabaseUpdatesAction
InnerException:
Microsoft.Crm.CrmException: Error in Action: Bin\Microsoft.Crm.SE.DatabaseActions.dll:Execute on attempt 3. System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Microsoft.Crm.Tools.ImportExportPublish.ImportRibbonsException: Ribbons import: FAILURE ---> Microsoft.Crm.CrmException: The RibbonDiff(7014debc-0ea4-e911-911b-005056b1f3b6) component cannot be deleted because it is referenced by 1 other components. For a list of referenced components, use the RetrieveDependenciesForDeleteRequest.
at Microsoft.Crm.ObjectModel.SolutionPreDeleteHandler.PreDeleteCheck(ExtensionEventArgs e, Object sender
-----------------------------------------------
12:24:18|Verbose| End: Check if CRM Solutions are installed isXrmOrg = False
12:24:18| Error| Update Organization with Id=f403fca9-e982-e511-9285-005056ba7096 failed with Exception:
System.Exception: Error.ActionFailed Microsoft.Crm.Tools.Admin.InstallDatabaseUpdatesAction ---> Microsoft.Crm.CrmException: Error in Action: Bin\Microsoft.Crm.SE.DatabaseActions.dll:Execute on attempt 3. System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Microsoft.Crm.Tools.ImportExportPublish.ImportRibbonsException: Ribbons import: FAILURE ---> Microsoft.Crm.CrmException: The RibbonDiff(7014debc-0ea4-e911-911b-005056b1f3b6) component cannot be deleted because it is referenced by 1 other components. For a list of referenced components, use the RetrieveDependenciesForDeleteRequest.
at Microsoft.Crm.ObjectModel.SolutionPreDeleteHandler.PreDeleteCheck(ExtensionEventArgs e, Object sender)
at Microsoft.Crm.BusinessEntities.BusinessProcessObject.<>c__DisplayClass192_0.<Delete>b__0()

I have the same question (0)
  • Verified answer
    Roberto Ilidio Profile Picture
    Roberto Ilidio on at

    Hi

    Could you please share the results of RetrieveDependenciesForDelete? 

    exec p_RetrieveDependenciesForDelete
@ObjectId = '7014debc-0ea4-e911-911b-005056b1f3b6',
@ComponentType =55

    Check details of the Dependent component, using the DependentComponentObjectId from results returned from query above, in the query below:

    SELECT rib.RibbonDiffId, sol.UniqueName, sol.Version ,rib.IsManaged, rib.*
FROM RibbonDiff rib, SolutionBase sol
WHERE
rib.SolutionId = sol.SolutionId
AND RibbonDiffId IN
('DependentComponent_GUID') -- replace here by Dependent Component Object Id

  • FDatabase Profile Picture
    FDatabase 5 on at

    Thanks Roberto:) We were able to locate the issue .It was referring to one of the System Button Named"Relationship".

    We removed it and we are able to update it now.

  • AlexMolotkov Profile Picture
    AlexMolotkov 5 on at

    How did you removed that ribbondiff?

    I have similar issue, but in my case the Ribbondiff is Managed OOB Ribbon.HomepageGrid.account.Add.AddToList, I can't see it in customizations, but only in database

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 137 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 57

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans