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Process Automate collection letter not generating an email to customer

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Posted on by OS-03071515-0

Hi All,

This is in our TST-02 enviornment using 10.0.39 - We have done all the steps to the in collections process setup (to create collection letters) - When running the process automate option, the collection letters are being generated but not being sent out to customers via email. Please note we can manually generate the collection letters and also send them out via print management. Any advice would be appreciated.

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Hana Xue Microsoft Employee on at

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Process Automate collection letter not generating an email to customer

Hi,
You can follow this blog’s standardized process to set it up and check if you’re missing any steps.
Automation of the process of collection letters - Axazure
Best Regards,
Hana

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OS-03071515-0 12 on at

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Process Automate collection letter not generating an email to customer

I have carried out all those steps in the blog but still no joy :(

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saurabh bharti 15,039 Moderator on at

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Process Automate collection letter not generating an email to customer

Hi,

What do you see the print status for generated letter ? is it printed yes or no?

If nothing works , can you try running batch job for printing letter with print management and posted, print yes or no criteria etc.. to send those generated letters

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OS-03071515-0 12 on at

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Process Automate collection letter not generating an email to customer

When I check the print status it says no unfortunately.

Another thing I have realised is that the "Process automation polling system job" is stuck in a loop of Waiting/Executing.

Thank you for your work around. I might try that.

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Waed Ayyad 8,985 Super User 2025 Season 2 on at

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Process Automate collection letter not generating an email to customer

Hi,

Did you check if the customers have emails on their profiles?

Thanks,
Waed Ayyad

If this helped, please mark it as "Verified" for others facing the same issue

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Prem Kumar Bachu 3,418 on at

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Process Automate collection letter not generating an email to customer

Hi,

If you are using ER for collection letter report, you can try with setting up ER destinations and mapping that to Print Management.

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