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Microsoft Dynamics AX (Archived)

POS receipt printing and cash drawer kick are very slow

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Posted on by 847

When we scan items in POS the performance is acceptable.  Unfortunately, when we complete the sale, after entering the payment the POS waits 3-4 seconds before the receipt prints, and then another 3-4 seconds before the drawer kicks open (for cash transactions).

We already have Pooling=true in the config file.

Does anyone have any experience trouble-shooting this type of performance problem?  Any suggestions on what to check first?

All of our POS systems exhibit this problem (18 across 4 different stores).  The POS database is on a high-end server, and indexes have been re-built or re-organized.

Thanks in advance for any advice.

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I have the same question (0)
  • Community Member Profile Picture
    on at

    Dear Daniel,

    We are also experiencing the same. Were you able to solve this one? I'm thinking this has something to do with the drivers being parallel, but I'm not sure.

    Hope to hear from you,

    Lyka

  • Verified answer
    Daniel Zook Profile Picture
    847 on at

    Hi Lyka,

    It has been a long time since we worked on this, so I can't recall everything that was done.  I think we ended up getting our VAR involved, and one thing they pointed out was that the logo we had printing on the receipts added 1-2 seconds to the amount of time, so we no longer print our logo on the receipt.

    djz

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