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Customer experience | Sales, Customer Insights,...
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May a user connect to Dyn365 Sales Pro, even if his licence has been removed ?

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Posted on by 115

Hello all, 

We experienced the following strange behavior : A user had been assigned a Dyn365 Sales Pro licence, and he had been assigned CRM rôles for using the CRM. 

When he left, we removed his licence from the O365 admin center, but we let all the CRM settings.

The fact is that he still could connect to the CRM, and make some changes. 

Did anyone experienced the same behavior ? 

Thank you all, 

Laurent  

I have the same question (0)
  • Verified answer
    Pradeep Rai Profile Picture
    5,489 Moderator on at

    Hi,

    Please check below link:

  • Laurent PIGEON Profile Picture
    115 on at

    Thank you Pradeep

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