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Service | Customer Service, Contact Center, Fie...
Unanswered

Warehouse check when placing booking

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Posted on by

Dear Community,

is there a best practice yet on checking the availability of an estimated Work Order Product in the Warehouse assigned to a technician when placing a booking on the schedule board?

I would simply expect a message on screen that the Warehouse Inventory is not fullfilling the requirement of the estimated Work Order Products related to the Work Order?

Any ideas?

Kind regards,

Gerald

  • Al Iggs Profile Picture
    Microsoft Employee on at

    The user experience itself is probably best met using a booking rule (docs.microsoft.com/.../set-up-booking-rules ), which could present a warning before creating/re-assigning the booking. The logic could be built entirely in JS, or you could call a WF/Flow to have a more declarative approach. Look at Quantity Available b/c there may be Qty Allocated (but not yet used) from other work orders. If there is an unexpected consumption during a previous work order, the booking rule won't help, but you could create a booking alert to notify the dispatcher.

  • Ali Khan Profile Picture
    1,380 on at

    As @Alexander mentioned, Booking Rule is a way to go if you'd like that prompt at the time of creating a booking.

    The other out-of-the-box functionality is a prompt on Work Order Product to restrict if stock levels are below than the quantity added in Work Order Products.

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    Please mark as verified if the answer is helpful. Thank you.

    - Ali (I write about D365 Field Service related exciting stuff at https://akhan.me)

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