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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / SEPA Direct Debit gene...
Microsoft Dynamics AX (Archived)

SEPA Direct Debit generation shows Error

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Posted on by Marc Puig 605

When I try to generate payments for a Customer payment Journal I get an error. It appears when I click OK in this form:

 

The error appearing is:

"CUSTOM-EXCEPTION::SEPA Customer::The mandate is not specified."

But the customer has the mandate ID set correctly, so I don't understand what's the problem.

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

    Hi Marc,

    The mandate ID will be copied to customer transactions when posting invoices. This is because one customer can have more than one mandate. Can you check if the transaction has the mandate ID filled?

  • Matthijs Valentijn Profile Picture
    Matthijs Valentijn 15 on at

    Hi Marc,

    I also got this error although the transaction had a mandate ID. These are the steps I took to fix the problem:

    1. Update the CustPaymentService: blogs.technet.com/.../ax-2012-und-ax-2012-r2-sepa-direct-debit-fehlermeldung-nach-installation.aspx

    2. De-activate and delete the Outbound port (SEPADirectDebit)

    3. Delete the SEPADirectDebit record in the table: 'AifXsltRepository'

    4. Once again create the outbound port via 'Outbound port for electronic payments': blogs.technet.com/.../setup-sepa-direct-debit-in-ax-2012-r2.aspx

    5. It looks like you can also use the VendPayments_SEPATruncateTags_xslt to remove the envelope tags from your SEPA DD XML (still have to verify it with the bank though)

    Regards,

    Matthijs

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