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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data Encryption failes...
Customer experience | Sales, Customer Insights,...
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Data Encryption failes to activate after importing organization when Encryption Key exists

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Posted on by Gabriel Filip 6
After Import an Organization (Version 1612 (8.2.28.11) (DB 8.2.28.11) on-premises)  or Version 2104 (9.1.1.914) (DB 9.1.1.914) on-premises to a version 9.1.23.10 server 
Data Encryption failes with error:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Cannot perform 'activate' because the encryption key doesn’t match the original encryption key that was used to encrypt the data.
The same situation opcures also when importing an organization from Version 1612 (8.2.28.11) (DB 8.2.28.11) on-premises) to Version 2104 (9.1.1.914) (DB 9.1.1.914) on-premises 
We used the same EncryptionKey from the source systems.
As we see, in the database the records in [dbo].[OrganizationProperties] for 'SymmetricKeyPassword'and 'SymmetricKeySource' for this org id are not created prior activation.
I have the same question (0)
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    The error message you provided indicates that the encryption key does not match the original encryption key used to encrypt the data.
     
    We found a thread with a similar issue to yours in the Dynamcis CRM forum and you can refer to this thread for a solution.
    The link to the thread is as follows
    https://community.dynamics.com/forums/thread/details/?threadid=8148b2a7-112a-4f78-b96a-1521ebea6813
     
     
     
    Best Regards,
    Rudy Zhang
  • Gabriel Filip Profile Picture
    Gabriel Filip 6 on at
    Hi RudyZhang we reported this bug in order to be considered by MS. We have the Key and we don't want to use an unsuported method to change it.

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