Data Encryption failes to activate after importing organization when Encryption Key exists

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Posted on by Gabriel Filip

After Import an Organization (Version 1612 (8.2.28.11) (DB 8.2.28.11) on-premises) or Version 2104 (9.1.1.914) (DB 9.1.1.914) on-premises to a version 9.1.23.10 server

Data Encryption failes with error:

Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Cannot perform 'activate' because the encryption key doesn’t match the original encryption key that was used to encrypt the data.

The same situation opcures also when importing an organization from Version 1612 (8.2.28.11) (DB 8.2.28.11) on-premises) to Version 2104 (9.1.1.914) (DB 9.1.1.914) on-premises

We used the same EncryptionKey from the source systems.

As we see, in the database the records in [dbo].[OrganizationProperties] for 'SymmetricKeyPassword'and 'SymmetricKeySource' for this org id are not created prior activation.

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Gabriel Filip 6 on at

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Data Encryption failes to activate after importing organization when Encryption Key exists

Hi RudyZhang we reported this bug in order to be considered by MS. We have the Key and we don't want to use an unsuported method to change it.
RudyZhang Microsoft Employee on at

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Data Encryption failes to activate after importing organization when Encryption Key exists

Hi,

The error message you provided indicates that the encryption key does not match the original encryption key used to encrypt the data.

We found a thread with a similar issue to yours in the Dynamcis CRM forum and you can refer to this thread for a solution.
The link to the thread is as follows
https://community.dynamics.com/forums/thread/details/?threadid=8148b2a7-112a-4f78-b96a-1521ebea6813

Best Regards,
Rudy Zhang