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Posted on by snoppy

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Hi experts, we have 21 licenses, but after we have only 11 users, the system will not allow the users in. Please advise!

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Suresh Kulla 50,247 Super User 2025 Season 2 on at

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Please look at session list and check if you have any inactive sessions or duplicate sessions. Delete the invalid connections.

Please also refer this

http://saurav-nav.blogspot.com/2013/12/nav-three-tier-auto-kill-idle-session.html

Thanks

Suresh

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snoppy 4,824 on at

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But how it comes that it only lists 11 in the session lists and the system kicks off when it is 12. The license can have 21 people, and it should list 21 sessions and after more than 21, it is not too late to kick off. Thank you!

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Aleksandar Totovic 16,765 on at

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What type of license you use? Perpetual or older?

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snoppy 4,824 on at

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Perpetual

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snoppy 4,824 on at

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Also I cannot see myself(administrator) in the session list even though I am in the application. Thank you!

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Aleksandar Totovic 16,765 on at

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Have you all 21 users as full users or you also have some limited users?

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Community Member on at

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Did you try to upload the license again and restart the nav service?

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Tharanga Chandrasekara 23,118 on at

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Check this blog post : tharangac-dynamicsnav.blogspot.com/.../how-to-upload-license-file-into_18.html

And restart your service.

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snoppy 4,824 on at

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Hi experts, I have tried all I can, but the system won't let the 14th persons in. The correct Full Users amount is showing correctly on the license information. Why does the system only allow 13 people? Please advise! Thank you!

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Saurabh Shah 4,560 on at

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Hi,

Please check in the session that how many sessions are running and count it. if there is less then then the licensed session and still system is not allowing to login then check it from SQL database. Table: Active sessions. Delete all the lines.

Restart the SQL and NAV Services and check again.

Regards,

Saurabh Shah

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