Can't tap any menus after logging in MS Dynamics 365 Finance and Operation (it seems frozen)

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Posted on by Buston

Hello everyone.
For the past few days, when I open MS Dynamics 365 Finance and Operations on my iPad, whether using Safari, MS Edge, or Chrome, after logging in, I can't tap any menus (it seems frozen).

When I log in to the main dashboard, it takes a while.

My iPad is running iOS 18.6.
My MS Dynamics 365 Finance and Operations version is Update 68 (7.0.7606.108).

I've tried clearing my history, disabling cross-site tracking, and several other things, but the results are the same.

Oh yeah, I tried it on three different iPad devices, and the results are the same.

I tried it on several different users, and the results are the same.

What do you think is wrong? Can anyone help or provide any information about this?

Thank you in advance.

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Dynamics 365 Finance

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André Arnaud de Cal... 299,327 Super User 2025 Season 2 on at

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Can't tap any menus after logging in MS Dynamics 365 Finance and Operation (it seems frozen)

Hi Buston,

Is Dynamics 365 F&O working correctly on other hardware with Windows OS and using Edge or Chrome as a browser? If so, this might be caused by a recent iOS update or another change on your iPad. Check if there is another update available. You can also check auto-complete settings (try to turn off for Dynamics 365), as this caused an issue on several browsers in the past as well.

In case you keep having issues, check if there are more known issues from other users using an iPad. Potentially, you can reach out to Microsoft or Apple support teams.

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André Arnaud de Cal... 299,327 Super User 2025 Season 2 on at

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Can't tap any menus after logging in MS Dynamics 365 Finance and Operation (it seems frozen)

Hi Buston,

I just came across another issue on a MacBook which has a similar behavior. See: After the D365 F&O .44 update the users are just getting spinning when using Safari

Did you recently update Dynamics 365 F&O to a higher version?

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Raj Borad 1,339 on at

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Can't tap any menus after logging in MS Dynamics 365 Finance and Operation (it seems frozen)

Hi,

It looks like the issue isn't with iPad. This could be occurs by the latest iOS update or a recent D365 Patch. Have you checked if MS recently acknowledged any iOS compatibility for FO latest update?

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